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shop@theclassyladyproject.com813 Mt. Vernon Ct Edgewood, Md 21040
At Classy Lady Project, we understand that timely and reliable delivery is crucial. That's why we want to make sure you have all the necessary information regarding your order:
Product Availability: We keep a real-time inventory, but availability can change rapidly. If an item becomes unavailable after your order is made, we will notify you as soon as possible to discuss alternative options.
Order Acceptance: An order confirmation does not guarantee the acceptance of an order. Valid orders are accepted only after thorough review and approval by Classy Lady Project.
We're dedicated to providing a personalized shopping experience and exceptional customer service, just like you would expect from a physical boutique.
Our goal is to process and ship your order as quickly as possible while ensuring the highest level of care:
Order Processing Time: Our processing time usually takes up to 10 business days, and we make every effort to fulfill your order within this time frame.
Estimated Delivery Dates: We provide these as a guide only, based on the shipping date rather than the order date. Delivery times are not guaranteed and may vary based on external factors.
We strive to provide accurate delivery estimates and will notify you of any significant changes affecting your order.
Personalizing your delivery is important for ensuring that your order reaches you exactly how and when you expect it:
During Checkout: You can provide special delivery instructions, which we will follow to the best of our abilities.
Post-Order Modifications: If you need to modify your delivery instructions after placing an order, please contact us with your order number at your earliest convenience.
Clear communication helps us serve you better, so please don't hesitate to reach out with your needs.
While we take every precaution to ensure your items arrive in perfect condition, the reality of shipping means that sometimes, issues can occur:
Pre-Shipment Inspection: All items are inspected before shipping to confirm they meet our quality standards.
Carrier Liability: If your order arrives damaged, the responsibility lies with the carrier, and you should contact them to file a claim.
Despite these protocols, if you believe the issue originated from our end, we want to know about it.
We take great care in ensuring your items are delivered safely, but some situations are out of our control:
After Delivery: Once the item is marked as delivered by the carrier, we cannot assume liability for lost or stolen packages.
Secure Delivery Location: We suggest providing a secure location for your deliveries to prevent loss or theft.
Your peace of mind is important to us, so please consider these tips when choosing your delivery options.
Classy Lady Project takes pride in offering high-quality products. Therefore, our sales policy reflects our confidence in our selections:
Sales Are Final: Once an order is placed, it cannot be returned or exchanged.
No Refunds: We encourage you to be certain of your purchase before completing your order, as all sales are considered final.
We ask you to review our sizing charts and product descriptions carefully before making a purchase.
Pick up your latest fashion finds at your convenience, knowing exactly when and where to collect your Classy Lady Project purchases:
Scheduled Pickup Times: We are happy to accommodate in-store pickups during our dedicated business hours. Our schedule is designed to offer flexibility while maintaining our commitment to quality service.
Monday to Friday: 9 AM - 4 PM
Pickup Location: Your orders will be ready for collection at our boutique's physical address, which will be provided upon the confirmation of your purchase.
No Weekend Services: Please note that our boutique is closed on Saturdays and Sundays, so we are unable to schedule pickups or process deliveries on these days.
For any special arrangements or if these times do not suit your schedule, please contact our customer service to discuss alternative options. We strive to make your shopping experience with Classy Lady Project as accommodating and enjoyable as possible.
